Cancelation Policy 2023
ABSENTEES & CANCELLATIONS
In the event of a cancellation outside of 24 hours prior to the lesson time, a make-up credit will be issued for a make-up lesson. Please note that make-up lessons are subject to availability and are not guaranteed. You may only ever hold a maximum of 1 make-up credits during a month and all held make-up credits expire at the end of every month.
LATE NOTICE CANCELLATION
Late Notice cancellations on the day of the lesson will be considered a paid lesson for the student. Teachers plan their time and income based on scheduled lessons and late cancellation is a big challenge because there is not enough time to fill the empty spot.
CANCELLATIONS DUE TO SICKNESS
If you are sick and need to cancel a lesson, please email us early in the morning on the day of the lesson or at least 6 hours prior to the lesson. We will consider cancellations due to sickness on a case-by-case basis.
TRAVELS
and Holidays
Please note that We are not closed on Any Holidays except Christmas.
For any Traveling plan, you must inform us at the beginning of the month before scheduling the lessons for that month. For cancellations of more than 2 sessions, we do not guarantee to be able to reserve the same schedule.
** Lesson Cancellations, except during summer break, spring break, and Christmas, need to be rescheduled.**
Reasons
Before registration, we asked everyone to read and acknowledge our terms and conditions, which include our cancellation policy.
Frequent cancellations are affecting school's ability to provide quality education.
We pay our teachers for late noticed cancelled sessions, and it's a problematic financial issue for our school since teachers plan their budget and income based on the schedules we confirmed for the month.
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